Arkevia is a digital safe designed to store sensitive documents (pay slips, certificates, diplomas) and access them remotely via a browser or mobile application. The service relies on two distinct portals, and confusion between them is the primary cause of connection issues.
Understanding this architecture even before entering an identifier prevents most errors encountered by users.
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Employee portal and employer portal: two addresses not to confuse
The most common trap does not come from a forgotten password, but from a poorly chosen URL. MyArkevia.com is the portal reserved for employees to view and download their documents. The employer interface, on the other hand, goes through arkevia.com, a space dedicated to HR services for uploading and managing files.
An employee attempting to log in on arkevia.com with their personal credentials receives an error message without a clear explanation. Conversely, an HR manager who arrives at myarkevia.com does not find their administration dashboard. Checking the address in the browser’s address bar before entering any password is a simple reflex that resolves a good portion of the requests sent to support.
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To better understand the connection process from the employee’s side, a detailed tutorial allows users to access the Arkevia client space without confusing the portals.
Activating the MyArkevia account: employee number, secret code, and agreement
The first login is not just a simple entry of credentials. It follows a precise protocol, imposed by the employer who subscribed to the service.
- The HR service transmits an employee number and a secret code, usually by internal mail or secure email. These two elements are essential to initialize the account.
- During the first visit to myarkevia.com, the employee enters this employee number/code pair, then sets their own password and provides a personal email address that will be used for recovery.
- An agreement for provision and the general terms of use must be accepted before the safe becomes active. Without this validation, the account remains pending.
The employee number is only used once, at activation. Subsequently, login is done with the chosen email address and personal password.
Two-factor authentication on Arkevia: what has changed since 2025
Older guides describe a classic login using an identifier and password. Since 2025, two-factor authentication (2FA) is strongly encouraged, or even mandatory depending on the configuration chosen by the company. Specifically, after entering the password, a temporary code is sent via email or SMS to the number registered in the profile.
This step adds a few seconds to each login, but it blocks any access attempts even if the password has been compromised. Arkevia also offers printable backup codes, to be kept offline. These codes allow users to log in when their phone or email is inaccessible.
Setting up 2FA at activation
The most logical time to activate two-factor authentication is during the first login. The system prompts the user to enter a mobile phone number and validate a first test code. Postponing this step means leaving the safe protected by only one lock, which makes the data vulnerable in case of a password leak.
The backup codes (a series of one-time codes) can be downloaded in text format. Storing them in a physical folder, away from the computer, remains the most reliable method.
Resolving an Arkevia login blockage without contacting support
Before writing to support, three quick checks eliminate the majority of blockage cases.
- Check the URL: myarkevia.com for an employee, arkevia.com for an HR administrator. A typo in the address redirects to a non-existent page or a third-party portal.
- Clear the browser cache and delete cookies related to the myarkevia.com domain. An expired session cookie causes a redirection loop that the browser displays as a network error.
- Test from another browser or a different network. Some corporate firewalls block requests to myarkevia.com by default, especially on machines subject to a filtering proxy.
If the problem persists after these three steps, resetting the password via the “Forgot Password” link sends a recovery email to the address associated with the account. This link expires after a short period, which requires using it quickly after receipt.
Document security and long-term storage in the safe
The Arkevia safe uses data encryption both during transfer and when stored on servers. Documents uploaded by the employer (pay slips, certificates) are kept for an extended period, designed to cover proof needs throughout the employee’s career.
Downloading a local copy of pay slips is still recommended. A digital safe protects against physical loss, but having a backup in PDF format on an external drive or personal storage adds a layer of resilience. In case of a change of employer or service closure, this copy ensures immediate access to documents without relying on a third party.
Managing access after leaving the company
The employee account on MyArkevia does not automatically disappear at the end of the employment contract. Documents already uploaded remain accessible with personal credentials. The employer loses the ability to upload new files, but the employee’s safe continues to function independently.
Updating the email address and phone number associated with the account before leaving the company prevents losing access to two-factor authentication. An employee who retains a soon-to-be-deactivated work email as the only recovery method finds themselves locked out of their own safe, with no quick recourse.